Contact Us
Last updated: May 14, 2026
We're a small team and we read every message. The fastest way to reach us is email — we usually reply within one business day.
What to include
- The email address on your account, if you have one.
- A short description of what you need.
- Screenshots, if something looks off in your report.
Common requests
- Refunds & cancellations — see our Refund Policy, then email us.
- Account or photo deletion — email from the address on file and we'll process within 30 days.
- Bug reports & feature ideas — always welcome. We ship fast based on real user feedback.
- Press & partnerships — same email, mention "press" or "partnership" in the subject line.
Response times
Monday–Friday, 9am–6pm. Weekend and holiday replies may take longer. For payment issues, please email us before opening a chargeback — direct contact almost always resolves things faster.
Questions? Email support@facelineage.com.