Refund Policy

We want you to feel good about your purchase. If your report didn't meet your expectations, we'll refund you — no forms, no questions.

This guarantee is offered voluntarily and in addition to your statutory rights as a consumer (including any right of withdrawal described in our Terms of Service). It never reduces those rights.

1. Money-back window

You can request a full refund within 30 days of your initial purchase. We process refunds within 5–10 business days back to the original payment method.

2. How to request a refund

Email support@facelineage.com from the address on your account. Include:

• The email used to sign up.
• The date of your purchase.
• The last 4 digits of the card used.
• A sentence on what didn't work for you.

3. Subscriptions

• Your intro payment (e.g. $1.95 for 3 days) covers your intro window. Cancel before it ends to avoid being charged the recurring price.
• You can cancel anytime from your account page. Cancellation stops future charges; access continues until the end of the current period.
• If you forget to cancel and are charged for a renewal you didn't use, contact us within 7 days of the renewal and we will refund the most recent charge.

4. One-time add-ons

Add-ons (Mom + Dad breakdown, Heritage Mirror, Future Partner, Through The Ages, Heritage Book) are eligible for a refund within 30 days of purchase. If we have already generated the deliverable, the refund is at our discretion; we typically still refund first-time buyers.

5. Chargebacks

Please contact us before initiating a chargeback. Disputes through your bank can take 60–90 days; direct contact almost always resolves things in a day.

6. Exclusions

Refunds may be declined where there is evidence of abuse, such as repeat-refund accounts, photos uploaded without the subject's consent, or attempts to extract content commercially. This does not affect your statutory rights.

7. Contact

Email support@facelineage.com — we usually reply within one business day.